Software Maintenance

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Software Maintenance Services

At Lenzcreative, we adopt a proactive stance when it comes to software maintenance. Beyond just crafting efficient and functional software, our commitment extends to continuous vigilance, where we monitor your software rigorously to identify potential issues and take prompt preventive measures. By consistently staying ahead of any looming problems, our objective is to minimize downtime, optimize performance, and elevate the overall reliability of your software.

Software Maintenance Process

Our meticulously structured software maintenance process is purpose-built to cater to your ever-evolving business requirements, guaranteeing that your software is perpetually updated and maintained in an optimal and fully functional state. This proactive approach ensures that your software remains aligned with your changing needs and industry demands while upholding the highest standards of performance and reliability.

We examining the software, conducting thorough testing, and leveraging user feedback to identify issues , We employs robust bug tracking systems to track each identified problem.

We conducts root cause analysis to identify the underlying reasons for their occurrence. We investigation and examination of the code, to determine the root causes of the problems

Software maintenance often involves design refactoring to improve the software’s structure, modularity, and extensibility. We identifies areas where the design can be enhanced and refactors the code accordingly.

Implementation involves making necessary modifications, fixes, or enhancements to the software based on identified issues or requirements. this include modifying code, updating configurations, or resolving bugs

The test cases are executed according to the test plan, and system is observed and analyzed. Testers verify that the software functions correctly, produces expected outputs, and performs within acceptable performance criteria.

It involves involving end-users or stakeholders to perform acceptance testing. They execute predefined test cases, provide feedback, and validate that the software meets their expectations and requirements.

The software is built, packaged, and prepared for deployment. This involves compiling the modified or updated code, creating installation packages, and ensuring that all necessary dependencies and configurations are included.

The support team follows an incident management process to efficiently handle and resolve reported issues. This involves prioritizing them based on severity and impact, investigating the root cause, and implementing appropriate resolutions.

Products we support and maintain

Web platforms

To ensure proper performance of your web platform, LenzCreative constantly monitors your app, fixes bugs, and updates hosting services and third-party APIs. We also implement new functionality if needed.

Mobile apps

For effective operation of your mobile app, we regularly eliminate bugs and update software. We also upgrade mobile apps to the latest mobile platform versions to ensure smooth app performance on all the latest devices.

What to expect when partnering with us

LenzCreative is a reputable industry front-runner focused on long-term cooperation. We build, support, and maintain web and mobile apps, adding value to your software products.

Enhanced app performance

With our application maintenance and support services, you’ll increase your software efficiency, reduce overall system downtime, and prolong the app lifecycle.

Increased customer retention

Boosted efficiency and better service quality directly impact customer satisfaction. Moreover, we can add valuable features that your users require.

Reduced total cost of product ownership

With our monthly maintenance kit, you can drastically lower the overhead associated with managing an in-house team and your app infrastructure.

Minimized business risks

We constantly check your app to prevent malicious attacks and data losses. Regular data backups allow you to store all critical information in a safe place and access it anytime you need it.

Question About Services

No matter what you want to discuss, we stand ready to provide our assistance. We are eager to listen to your business objectives and work together to devise a Business strategy that will propel you toward their achievement.