30-Day Money Back Guarantee & Refund Policy
At Lenzcreative (https://lenzcreative.net), we aim to ensure you are 100% satisfied with your purchase.
If you have technical or sales inquiries, please contact us. If, after attempting to resolve issues with our support team, you feel that the product(s) you purchased does not meet your requirements, we want to make it right.
Our policy offers a full, hassle-free refund within 30 days of your purchase date. We appreciate your feedback on what went wrong and how we can improve.
Once approved, your refund will be processed within 5 to 8 business days. However, please note that payment processors or financial institutions may take up to 20 days for the refund to reflect in your account or card.
Refund requests made after 30 days from the purchase date will not be accepted. However, we are committed to ensuring you have the best customer experience possible and are happy to troubleshoot or resolve any issues you encounter.
Refund Exceptions
- No refunds for license renewals: Refunds are not provided for license subscription renewals. You may disable automatic renewals anytime, or contact our support team to do so, up until the day before the renewal is due.
- Limit on refunds: If you have already received a refund for a specific product, we do not offer a second refund for the same item. Additionally, refunds are capped at a maximum of 3 products in your purchase history with us.
Purchases Made on Marketplaces
This refund policy applies only to purchases made directly through our website (https://lenzcreative.net). For purchases made on external marketplaces such as CodeCanyon, WooCommerce, or other platforms, their refund policies will apply. Please refer to the specific marketplace’s refund terms and conditions if your purchase was made through them.
Request a Refund
To request a refund:
- If you are already in communication with our support team, you can request a refund directly through the existing conversation thread.
- If you need to start a new request, visit our support page and submit a new ticket with the required details.
- Fill out all fields with accurate information and submit your request.
- Our team will contact you within one business day.
Payment of Refunds
Once approved, your refund will be processed and returned to your original payment method. This process generally takes 7-10 business days. If you have not received your refund within this timeframe, please check your bank account or payment source. If you still have not received your refund, contact us, and we’ll assist you further.
Thank you for choosing Lenzcreative!